Project development

Engagement process | Public Engagement and Communications

Conflict Assessment and Management Process (CAMP)

Purpose

The purpose of the conflict assessment and management process in public engagement is to help MnDOT personnel to strategically plan for and address potential and known conflicts that can arise with the general public, businesses, community groups, and local government partners.

When to use this subject

Follow this process on projects where the potential for conflict or controversy has been identified. Their five major steps of the CAMP process are:

1. Identify and analyze the context of your project or issue.
2. Identify and analyze the potential and known conflicts with your project or issue.
3. Develop prioritized conflict resolution strategies.
4. Execute conflict resolution strategies.
5. Monitor, evaluate and adjust your conflict assessment and management.

How this subject fits into the overall project development process

Begin working on conflict assessment and management in scoping and in early phases of project development. You may need to continue using the process throughout the life of the project as conflicts can arise at any point.

Organizations involved

• MnDOT
  • District project managers
  • District public engagement directors/coordinators
  • Office of Communications & Public Engagement
  • Public Engagement Section
  • MnDOT Ombudsman

For more detail, please refer to the CAMP Process Manual (PDF) (This content is available only from computers on MnDOT's internal network).